Privacy Policy
At OMSDelhi (www.omsdelhi.com), we respect the privacy of our website visitors and customers. This Privacy Policy explains what information we may collect when you visit or use our website, place an order, create an account, or contact us through available communication channels such as phone, WhatsApp, SMS, or email.
We are committed to handling customer information responsibly and taking reasonable measures to protect personal information in accordance with applicable laws and regulations.
By accessing or using the OMSDelhi website and services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Personal Information
We may collect personal information when you voluntarily provide it to us while using our website or services.
Depending on the nature of your interaction with OMSDelhi, this information may include:
Full name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Account information
Order details
Product information
Payment or transaction status
Information provided through customer support
Other information necessary to process or respond to your request
We may collect information when you:
Visit or use our website
Create or manage an account
Place an order
Complete a form
Contact us by phone
Contact us through WhatsApp
Contact us by SMS or email
Request information or customer support
We encourage customers to provide accurate, complete, and up-to-date information. Incorrect or incomplete information may affect order processing, communication, or delivery.
2. How We Use Personal Information
We may use personal information for legitimate business and service-related purposes, including:
Processing and fulfilling orders
Confirming orders and payments
Arranging delivery and shipping
Providing order status and tracking information
Responding to enquiries
Providing customer support
Managing customer accounts
Communicating about orders or services
Resolving order-related issues
Improving our website and services
Maintaining website security
Preventing fraud or unauthorized activity
Complying with applicable legal requirements
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
3. Non-Personal Information
We may automatically collect certain technical information when you visit or use our website.
This may include:
Browser type
Device type
Operating system
IP address
Pages visited
Date and time of access
Website interaction information
Referring website information
General technical or analytical information
This information generally does not directly identify an individual and may be used to understand website usage, improve performance, maintain security, and provide a better user experience.
4. Cookies
OMSDelhi may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and support website security.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on their purpose, cookies may help us:
Remember preferences
Maintain website functionality
Improve navigation
Understand website traffic
Analyse website performance
Support security and fraud prevention
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Third-party services used on our website may also use cookies or similar technologies according to their own policies.
5. Information Protection
OMSDelhi takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Where appropriate, we use security measures designed to protect information during transmission and storage.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security against every possible risk.
Customers should also take appropriate precautions, including keeping account passwords and other confidential credentials secure.
6. Sharing Information With Service Providers
OMSDelhi does not sell customer personal information as a business practice.
However, we may share information with trusted third-party service providers when reasonably necessary to provide our services.
These service providers may include:
Payment processing providers
Courier and logistics companies
Website hosting providers
Technology and IT service providers
Communication service providers
Customer support providers
Analytics providers
Security and fraud-prevention services
Professional advisers
Government or regulatory authorities where legally required
Information shared with such parties will generally be limited to what is reasonably necessary for the relevant service or legal requirement.
7. Payment Information
Payments may be processed through third-party payment gateways or financial service providers.
OMSDelhi may receive payment confirmation, transaction references, payment status, or other information necessary to process and reconcile an order.
Customers should never share their OTP, password, CVV, payment PIN, banking password, or other confidential payment credentials with OMSDelhi or any person claiming to represent OMSDelhi.
8. Orders and Delivery Information
When you place an order, we may use your personal information to process, pack, dispatch, and deliver the products you have purchased.
Necessary information may be shared with applicable courier, logistics, payment, or other service providers involved in fulfilling the order.
Where applicable, OMSDelhi may use secure or discreet packaging practices for products where privacy is appropriate.
For international orders, information may also need to be provided to customs authorities, logistics providers, or other relevant parties where required for lawful shipment and delivery.
9. Prescription Medicines
Certain medicines may be subject to prescription requirements and other legal restrictions.
Where a valid prescription is legally required, OMSDelhi may request appropriate prescription documentation before processing an order.
OMSDelhi reserves the right to refuse, cancel, or delay an order where required documentation is not provided or where the sale or shipment of a product is not permitted under applicable law.
Customers are responsible for providing genuine and valid prescription information where required.
10. Communication Through WhatsApp, Phone, SMS & Email
Customers may contact OMSDelhi through WhatsApp, telephone, SMS, email, or other communication channels made available on our website.
Information provided through these channels may be used to:
Respond to enquiries
Process orders
Provide customer support
Confirm order details
Provide shipping or delivery updates
Resolve customer concerns
Third-party communication platforms may have their own privacy policies and terms. Customers should review those policies where appropriate.
11. Marketing Communications
Where permitted by applicable law, OMSDelhi may send information regarding products, services, offers, or other updates.
Customers may opt out of promotional communications by following the available unsubscribe instructions or contacting us.
Service-related communications, including order confirmations, payment updates, delivery notifications, and important account information, may continue where necessary to provide the requested service.
12. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal compliance, security, dispute resolution, and legitimate business requirements.
The retention period may vary depending on the type of information and applicable legal or regulatory requirements.
13. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, brands, payment providers, courier services, or other external resources.
OMSDelhi does not control the privacy policies, security practices, or content of third-party websites.
This Privacy Policy applies to OMSDelhi’s website and does not automatically apply to external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Customer Rights & Privacy Requests
Depending on applicable law, customers may have rights relating to their personal information, including requesting access, correction, updating, or deletion of certain information.
Where processing is based on consent, you may also have the right to withdraw that consent, subject to applicable legal or contractual requirements.
To submit a privacy-related request, please contact OMSDelhi using the contact details provided below.
We may need to verify your identity before processing certain requests.
15. Children’s Privacy
OMSDelhi does not knowingly seek to collect personal information from children for purposes prohibited by applicable law.
Certain products available through our website may also be intended only for adults or may be subject to age-related restrictions.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
16. Acceptance of This Privacy Policy
By using the OMSDelhi website and services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the website and its services.
Your continued use of the website following an update to this Privacy Policy may constitute acceptance of the revised policy to the extent permitted by applicable law.
17. Changes to This Privacy Policy
OMSDelhi may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.
We may communicate significant changes through appropriate channels where reasonably practicable.
Customers are encouraged to review this page periodically for the latest version.
18. Contact Us
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact our customer support team.
WhatsApp & Phone: +91 9266211399
Email: info@oms99.com
You may also contact us through the contact form or other communication methods available on the OMSDelhi website.
We will review legitimate privacy-related enquiries and respond within a reasonable period, subject to the nature of the request and applicable requirements.